Chapter I Essentials of Business Letter Writing
1.1 Brief Introduction
1.2 Requirements for Business Letter and Email Writers
1.3 Seven Guidelines in Business Letter Writing
1.4 The Layout of Emails
1.5 The Layout of Business Letters
1.6 Addressing Envelopes
1.7 The Format of Business Letter
1.8 Case Study
1.9 Business Ethics
Chapter 2 Establishing Business Relations
2.1The Significance of Establishing Business Relations
2.2The Channels of Establishing Business Relations
2.3 Writing Skills
2.4 Typical Expressions
2.5 Sample Letters
2.6 Situational Conversation
2.7 Useful Patterns & Examples
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