List of Figures
Foreword
Dedication
Preface
Technological change
Getting the balance right
1 Introduction
Setting up a translation business
Summary of tasks for setting up a company
What type of organisation?
2 Organisational Development
Write a business plan!
Making the decisions
Making the transition from a single practitioner
Determine where the organisation wants to be
Diagnose the present state
3 The Business Plan
What services resources do you plan to offer?
All languages in all subjects?
From where are you going to run your business?
Overview
Delegation and departmentalisation
The organisation and its industry
Developing services
4 An Introduction to Quality Management
ISO 9001:2000
European standard for translation services
Documented quality management from the outset
Quality policy
Commitment
Quality gap analysis
……
