CHAPTER Ⅰ AN OVERVIEW OF HOSPITALITY INDUSTRY
CHAPTER Ⅱ FRONT OFFICE AND ITS SECTIONS
Lesson 1 An Introduction to the Front Office
Lesson 2 Room Reservations
Lesson 3 Bell Service
Lesson 4 Concierge Service
Lesson 5 Check in
Lesson 6 Telephone Service
Lesson 7 Business Center
Lesson 8 Cashier’s Service
CHAPTER Ⅲ The Housekeeping Department and Its Sections
Lesson 1 An Introduction to the Housekeeping Department
Lesson 2 Regular Services
Lesson 3 Laundry Service
Lesson 4 Personalized Housekeeping Service
Lesson 5 Dealing with Emergencies
CHAPTER Ⅳ FOOD AND BEVERAGE DEPARTMENT
Lesson 1 About the Food & Beverage
Lesson 2 Taking Restaurant Reservations
Lesson 3 Hosting
Lesson 4 Taking Orders
Lesson 5 Serving Dishes
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