Chapter 1 Introduction to Public Service Management 1.1 What Is Public Service? 1.1.1 Definition of Public Service 1.1.2 Characters of Public Service 1.1.3 History of Public Service 1.2 Publicness of Public Service 1.2.1 Academic and Practical Research on Publicness of Public Service 1.2.2 Obstacles in Pursuing Publicness of Public Service 1.2.3 Suggestions and Solutions 1.3 Public Service in the Development of Public Administration Science 1.3.1 The Old Public Administration 1.3.2 The New Public Management 1.3.3 The New Public Service 1.4 What is Public Service Management? 1.4.1 Definition of Public Service Management 1.4.2 Public Service Motivation 1.5 Control of Public Service Quality Chapter 2 Public Service Provision in China 2.1 Public Service Units in China 2.1.1 What Is Public Service Unit? 2.1.2 How the PSUs Operate? 2.2 Public Service Provision in China-Science and Technology Services 2.2.1 The Basic Regulation on Science and Technology Services 2.2.2 Development of Science and Technology Services in China 2.3 Public Service Provision in China-Education Services 2.3.1 Basic Regulation on Education Services 2.3.2 Development of Education Services in China 2.4 Public Service Provision in China-Public Cultural Services 2.4.1 Definition and Contents of Public Cultural Services 2.4.2 Managing Organs of Public Cultural Services in China 2.4.3 Development of Public Cultural Services in China 2.5 Public Service Provision in China-Public Health Services 2.5.1 Basic Public Health Service in China 2.5.2 The Development of Public Health Service in China Chapter 3 The Essence of Classics in Public Service Management 3.1 History of Administrative Theories 3.1.1 Initial Period (1887-1918) 3.1.2 Orthodox Period (1919-1945) 3.1.3 Criticizing and Transforming Period (1946-1959) 3.1.4 Period &Application and Development (1960s-1970s) 3.1.5 Challenging and Creative Period (1970s-1980s) 3.1.6 Summarizing and Probing Period (1980s-) 3.2 The Essence of Classics in Public Service Management. 3.2.1 The Study of Administration 3.2.2 Politics and Administration 3.2.3 The Principles of Scientific Management 3.2.4 14 Principles of Management 3.2.5 The Science of Muddling Through 3.2.6 Reinventing Govemment: How the Entrepreneurial Spirit is Transforming the Public Sector 3.2.7 The New Pubic Service: Serving Rather than Steering Chapter 4 Political Party and State Organ 4.1 Political Party 4. l. 1 An Overview of Political Party 4.1.2 The Ruling Political Party of People's Republic of China 4.1.3 The Registered Minor Parties in People's Republic of China 4.1.4 Chinese People's Political Consultative Conference 4.2 State Organ 4.2.1 An Overview of State Organ 4.2.2 Legislative Branch 4.2.3 The Presidency 4.2.4 Executive Branch 4.2.5 Judicial Branch 4.2.6 Military Branch 4.3 Official Positions in the Communist Party of China and State Organs of People's Republic of China 4.3.1 Official Positions in the Communist Party of China 4.3.2 Official Positions in the Legislative Branch 4.3.3 Official Positions in the Presidency 4.3.4 Official Positions in the Executive Branch 4.3.5 Official Positions in the Judicial Branch 4.3.6 Official Positions in the Military Branch Chapter 5 Academic English 5.1 Conducting an Effective English Literature Search 5.1.1 Definition of English Literature Search 5.1.2 Reasons for Doing English Literature Search 5.1.3 Rules and Steps to Do Academic English Literature Search 5.2 Performing an Academic English Literature Review 5.2.1 Definition of a Literature Review 5.2.2 Contents of a Literature Review 5.2.3 Steps to Do an Academic English Literature Review 5.3 English Language Skills in Thesis and Dissertation Writing 5.3.1 Title of Thesis and Dissertation in English 5.3.2 Abstract of Thesis and Dissertation in English Chapter 6 English at Work 6.1 English in the Interview 6.1.l Personal Information 6.1.2 Education Background 6.1.3 Experiences and Potentialities in Work 6.2 How to Write E-mail 6.2.1 Subiect Header 6.2.2 Salutation 6.2.3 Titles and Greetings 6.2.4 Introducing Yourself 6.2.5 Start the Letter 6.2.6 Closing Sentence 6.3 How to Write a Successful CV 6.3.1 What Is aCV? 6.3.2 When Should a CV Be Used? 6.3.3 What Information Should a CV Include? 6.3.4 What Makes a Good CV? Appendix References