Unit 1 Basic Knowledge of Business Writing Unit 2 Fax and Email Unit 3 EstabLishing Business Relations Unit 4 Credit Inquiry Unit 5 Sates Promotion Unit 6 Inquiry Unit 7 Offer and Proforma Invoice Unit 8 Counter Offer Unit 9 Orders，Acceptance and Confi rmation Unit 10 Sales Contract Unit 11 Letter of Credit Unit 12 Shipment and Packing Unit 13 Jnsu rance Unit 14 Complaint，Claim and Settlement Appendix Answer key
