Preface 前言
MODULE ONE The Front Office 模块一：前厅部相关英语
01 Entrance Service 门童服务
02 Reserving a Room 房间预订
03 CheckingIn 入住登记
04 Checking Out 退房手续
05 Luggage Deposit 行李寄存
06 Dealing with Complaint 投诉处理
MODULE TWO Food and Beverage Department 模块二：餐饮部相关英语
07 Bookinga Table 预订餐厅
08 Recommending Restaurants 推荐餐厅
09 Welcoming and Seating Guests 迎客与落座
10 Introducing Dishes and Drinks 菜肴及饮品介绍
11 Serving Drinks in the Bar 在酒吧提供酒水
12 Taking Orders 点餐服务
13 Serving Dishes 上菜服务
14 Settling the Bill 结账服务
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