Unit 1 Ticket Service
Unit 2 Check-in Service
Unit 3 Baggage Check-in Service
Unit 4 Security Check
Unit 5 Associated Examinations in Airport
Unit 6 Service for Special Passengers
Unit 7 Flight Irregularity
Unit 8 Other Service
Unit 9 Arrival Passengers’ Formalities
Unit 10 Touring, Shopping and Entertaining in Airport
Vocabulary
Keys and Transcripts
Appendix
