前言
Part I Work Procedures of Guide Service
Unit 1 Pick-up Service
1esson 1 Meeting at the Airport
1esson 2 We1come Speech
1esson 3 On the Way to the Hote1
Unit 2 Check-in Service
1esson 2 Guest Registration
1esson 1 On the Way to the Scenic Spot
1esson 2 Scenic Spot Introduction
1esson 3 Retuming Service
Unit 4 Additiona1 Services
1esson 1 Shopping
1esson 1 Checking Out Service
1esson 2 Departure Service
Part 2 Hand1ing of Tourists' Specia1 Requests
Unit 6 Hand1ing of Specia1 Request
1esson 1 Hand1ing of Specia1 Requests in Accommodation
1esson 2 Hand1ing of Specia1 Requests for Diet
1esson 3 Hand1ing of Specia1 Requests for Shopping
1esson 4 Hand1ing of Specia1 Requests for Entertainment
Unit 7 Hand1ing of Other Specia1Requests
1esson 1 Hand1ing of Specia1 Requests to Visit Re1atives and Friends
1esson 2 Hand1ing of Specia1 Requests to Ask Re1atives to Join Tour
1esson 3 Hand1ing of Specia1 Requests to Quit Trave1
1esson 4 Hand1ing of Specia1 Requests to Extend Trave1 Time
Part 3 Dea1ing with Prob1ems and Accidents
Unit 8 Hand1ing 1ost Items
1eSSon 2 1OSt 1uggage
1esson 3 1ost Money
Unit 9 Being Sick
1esson 1 Hand1ing of Tourists' Common I11nesses
1esson 2 Hand1ing of Tourists' Critica1 I11nesses
Unit 10 Trave1 Security Services
1esson 1Traffic ACCident
1esson 2 Fire Accident
1esson 3 Food POiSOning
Part 4Tour Guide Speech
Unit 11 A Speech on Pa1ace Museum-Beijing Pa1ace Museum
Unit 12 A Speech on Mauso1eum-The Museum of Terracotta Warriors and Horses
Unit 13 A Speech on Gardening-The Humb1e Administrator's Garden
Unit 14 A Speech on Temp1e-Shao1in Temp1e
Unit 15 A Speech on History Museum-Shaanxi History MuseUm
Unit 16 A Speech on Mountains-Mount Huangshan
Unit17 A Speech on Water Scenery-the Three Gorges of Yangtze River
Unit 18 A Speech on Natura1 Reserves -Wo1ong Nature Reserve
Unit 19 A Speech on C1imate-C1imate in China
附录
附录A旅游标志的专门用语
附录B有名旅游景点名称的英语表达
附录C各地旅行社（Trave1 Service）名称英语表达
参考文献
