酒店情境英语

《酒店情境英语》编写顺应现代酒店业对人才的需求，紧扣行业特征，吸取情境教学、交际教学、任务型教学等现代教学理念的精髓，通过独具匠心的教学情境设置丰富课堂，注重在情境中展现新知识、在交际中融入新知识。
《酒店情境英语》共设有14个单元，涵盖了酒店类职业典型的工作过程，包括预订、入住、礼宾、总机、收银、客房服务、中餐服务、西餐服务、宴会服务、销售、投诉等。
《酒店情境英语》体例设计新颖，角色扮演模拟岗位情景对话、仿真场景感悟职业角色内涵，还增加了“跨文化知识”环节，注重学生跨文化交际能力的培养。
《酒店情境英语》即可作为应用型本科、高等职业院校旅游类相关专业学生的教材使用，亦可作为相关从业人员的自学用书。

Module 1 Hotel Basics
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 2 Reservation
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 3 Checking in
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 4 Concierge
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 5 Operator
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 6 Checking out
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 7 Housekeeping
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 8 Chinese Food and Beverage
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 9 Western Food and Beverage
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
Module 10 Room service
Part I Reading
Part II Situational Dialogues
Part III Additional Materials
Part IV Practical Exercises
……
Module 11 Meeting and Banquet Services
Module 12 Sales & Marketing Department
Module 13 Recreation Center
Module 14 Settling Complaints
KEYS
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