1 Preparation and maintenance of bar and cellar 2 Viticulture and vinification 3 Wine controls, regulations and labelling 4 Sensory evaluation 5 Wine areas in the Old World 6 Wine areas in the New World 7 Sparkling wines 8 Fortified wines 9 Spirits, beers and other drinks 10 Taking beverage orders 11 Table and bar service 12 Maintaining and increasing sales 13 Standard practices and behaviour 14 Hugiene, health and safety