Unit 1 Ticket Reservation 1
Unit 2 Check-in 18
Unit 3 Security Check 37
Unit 4 Boarding 52
Unit 5 Food and Beverage Service 72
Unit 6 In-flight Duty Free Sales 89
Unit 7 Special Passengers Service 107
Unit 8 Special Situation Service 125
Unit 9 Go Through the Customs 144
Unit 10 Baggage Service 164
参 考 文 献 181
Answers 182