Project 1 Station Service
Task 1 Railway Station
Task 2 Ticket Office
Task 3 Waiting Hall
Task 4 Ticket Entrance
Task 5 Exit of the Station
Project 2 Train Service
Task 1 Passenger Train Type and Equipment
Task 2 Welcoming Passengers Aboard
Task 3 Service in the Car
Task 4 The Dining Car Service
Task 5 Pre-arrival Services
Task 6 Train Broadcasting
Project 3Other Services
Task 1 Special and Emergency Service
Task 2 Handling Passengers' Complaints
Task 3 Everyday Expressions
Appendix A 铁路客运服务词汇
References
