Chapter 1Structure and Formats of Business Letters商务书信的结构和格式
Chapter 2Writing Principles of Business Letters商务书信的写作原则
Chapter 3Establishment of Business Relations建立业务关系
Chapter 4Enquiries询盘
Chapter 5Offers报盘
Chapter 6Counteroffers还盘
Chapter 7Orders订货
Chapter 8Terms of Payment支付方式
Chapter 9Packing and Shipping Mark包装与唛头
Chapter 10Shipment装运
Chapter 11Insurance保险
Chapter 12Complaints, Claims and Settlements申诉、索赔与理赔
Chapter 13Letters of Congratulations, Thanks and Invitations祝贺信、感谢信与邀请信
Key to the Exercises练习答案
References参考文献
