Unit 1 Check-in at the Airport
Unit 2 At the Information Desk
Unit 3 Ticket Endorsement & Refund
Unit 4 Security Check
Unit 5 Flight Delay
Unit 6 Passenger Greeting and Seat Arrangement
Unit 7 Food and Drink Service
Unit 8 In-flight Duty-free Sales
Unit 9 Deal with Medical Accidents
Unit 10 Baggage Service
Unit 11 The Customs at the Airport
Unit 12 Flight Connections
Appendix 机场、空乘常用词汇及短语
Key to Exercises
参考文献
