Background Introduction Unit 1 Enjoying Colorful Metro Unit 2 Getting to Know the Metro Facilities Unit 3 Being Familiar with Supportive Systems Unit 4 Greeting and Making Introduction Unit 5 Information and Ticket Service Unit 6 Security Check Unit 7 Subway Broadcasting Unit 8 First Aiding for Sick Passengers Unit 9 Asking and Directing Ways Unit 10 Coping with Emergencies Unit 11 Dealing with Lost Unit 12 Handling Complaints Unit 13 Coping with Great Passenger Flows Unit 14 Handling Bad Weather During Operation Unit 15 Having a Good Journey Unit 16 Public Health Appendix 1 地铁车站指示标识一览表 2 地铁广播提示一览表 3 地铁行业常用术语中英文对照 4 部分国家地区地铁标识一览表 参考文献
