Chapter One Basic Knowledge of Business Letter Writing1
Section One Introduction of Business Letter Writing1
Section Two Layout of a Business Letter2
Section Three Structure of Business Letter7
Section Four Addressing Envelopes14
Section Five Good Writing Principles16
Section Six Some Rules of Good Writing20
Section Seven Useful Words & Expressions22
Section Eight Useful Sentences23
Section Nine Exercises25
Chapter Two Establishing Business Relations29
Section One Introduction29
Section Two Specimen Letters30
Section Three Useful Words & Expressions43
Section Four Useful Sentences44
Section Five Exercises49
Chapter Three Enquiries52
Section One Introduction52
Section Two Specimen Letters53
Section Three Useful Words & Expressions60
Section Four Useful Sentences62
Section Five Exercises66
Chapter Four Offers and Quotations70
Section One Introduction70
Section Two Specimen Letters71
Section Three Useful Words & Expressions79
Section Four Useful Sentences80
Section Five Exercises84
Chapter Five Counter-offers87
Section One Introduction87
Section Two Specimen Letters87
Section Three Useful Words & Expressions95
Section Four Useful Sentences96
Section Five Exercises100
Chapter Six Conclusion of Business105
Section One Introduction105
Section Two Specimen Letters106
Section Three Useful Words & Expressions112
Section Four Useful Sentences114
Section Five Exercises118
Chapter Seven Terms of Payment122
Section One Introduction122
Section Two Specimen Letters124
Section Three Useful Words & Expressions131
Section Four Useful Sentences135
Section Five Exercises139
Chapter Eight Establishment of L/C and Amendment144
Section One Introduction144
Section Two Specimen Letters146
Section Three Useful Words & Expressions151
Section Four Useful Sentences167
Section Five Exercises172
Chapter Nine Packing182
Section One Introduction182
Section Two Specimen Letters183
Section Three Useful Words & Expressions190
Section Four Useful Sentences193
Section Five Exercises197
Chapter Ten Shipping Marks and Shipment201
Section One Introduction201
Section Two Specimen Letters203
Section Three Useful Words & Expressions211
Section Four Useful Sentences214
Section Five Exercises218
Chapter Eleven Insurance223
Section One Introduction223
Section Two Specimen Letters223
Section Three Useful Words & Expressions229
Section Four Useful Sentences231
Section Five Exercises234
Chapter Twelve Complaints and Claims239
Section One Introduction239
Section Two Specimen Letters239
Section Three Useful Words & Expressions246
Section Four Useful Sentences247
Section Five Exercises252
Chapter Thirteen Agency255
Section One Introduction255
Section Two Specimen Letters255
Section Three Useful Words & Expressions261
Section Four Useful Sentences263
Section Five Exercises267
Chapter Fourteen Trade Forms271
Section One Introduction271
Section Two Specimen Letters271
Section Three Useful Words & Expressions279
Section Four Useful Sentences282
Section Five Exercises285
Chapter Fifteen Job-Application Writing in English290
Section One Introduction290
Section Two Cover Letter297
Section Three Specimen Letters of Application Letter298
Section Four Useful Words & Expressions301
Section Five Useful Sentences303
Section Six Exercises307
Chapter Sixteen International Business Contracts310
Section One Basic Concept of Contracts310
Section Two Main Features of International Business Contracts311
Section Three Categories of International Business Contracts312
Section Four Language Features in the Contracts313
Section Five Sample Contracts315
Section Six Useful Words & Expressions320
Section Seven Useful Sentences323
Section Eight Exercises327
Chapter Seventeen Telex, Fax and E-mail334
Section One Telex334
Section Two Business Fax336
Section Three E-mail339
Section Four Useful Words & Expressions340
Section Five Useful Sentences342
Section Six Exercises344
Chapter Eighteen Other Letter Writing247
Section One Invitation247
Section Two Introduction251
Section Three Letters of Appointment252
Section Four Letters of Thanks253
Section Five Letters of Congratulations254
Section Six Letters of Reservation255
Section Seven Notice and Announcement255
Section Eight Interoffice Menos256
Section Nine Business Reports257
Section Ten Agenda and Resolutions259
Section Eleven Letter of Notes259
Section TwelveExercises260
参考文献362