旅游职业英语(第2版)听说实务

本书为《旅游职业英语（第二版）听说实务》，全书分为三章，共含12个单元：第一章包括第1～4单元。围绕海外领队、英语导游等岗位要求，选材涵盖景点景区导游和场馆讲解等工作场景；第二章包括第5～8单元，围绕国际旅行社相关业务工作，选材涉及涉外旅游咨询、计调、客服等工作场景；第三章包括第9～12单元，选材主要围绕涉外酒店相关岗位的工作内容，如涉外酒店接待、销售、餐饮、会展等场景。

Chapter One Tour Guide Services
UNIT 1 Tour Guide
Section I Introduction: Tour Guide
Section II Listening: Customs for Greeting People in China
Section III Speaking: Seeing-off Service
Section IV Career Salon: Museum Etiquette
Section V Culture Salon: Dui Lian
Section VI Useful Words & Expressions
UNIT 2 National Guide
Section I Introduction: National Guide
Section II Listening: The National Guide's Duty
Section III Speaking: The Dos of National Guide
Section IV Career Salon: Business Negotiation Etiquette
Section V Culture Salon: Chinese Knot
Section VI Useful Words & Expressions
UNIT 3 Tour Leader
Section I Introduction: Tour Leader
Section II Listening: At the Airport
Section III Speaking: Working Procedures and Skills
Section IV Career Salon: Security Issues When Traveling Abroad
Section V Culture Salon: Paper-cut Art for Window Decoration
Section VI Useful Words & Expressions
UNIT 4 Tour Recreation
Section I Introduction: Tour Recreation
Section II Listening: Beaches in Southern Calitornia
Section III Speaking: The River Thames
Section IV Career Salon: How to Deal with Security Problems Such as Cheating and Stealing When Travelling in Other Countries
Section V Culture Salon: Stone Carving
Section VI Useful Words & Expressions
Chapter Two Travel Agency Services
UNIT 5 Travel Consultation
Section I Introduction: Tour Consultant
Section II Listening: Regular City Tour
Section III Speaking: Arrangement for Sightseeing
Section IV Career Salon: Telephone Etiquette
Section V Culture Salon: Crosstalk
Section VI Useful Words & Expressions
UNIT 6 Travel Documents
Section I Introduction: Document Operator
Section II Listening: Types of Travel Documents
Section III Speaking: Preparation of Travel Documents
Section IV Career Salon: Office Etiquette
Section V Culture Salon: The Four Treasures of Study
Section VI Useful Words & Expressions
UNIT 7 Itinerary Designing
Section I Introduction: Itinerary Designer
Section II Listening: Planning the Itinerary
Section III Speaking: An Itinerary Design
Section IV Career Salon: Top Tips for Safe Travel Abroad
Section V Culture Salon: The Diabolo (Chinese Yo-yo)
Section VI Useful Words & Expressions
UNIT 8 Travel Agent Abroad
Section I Introduction: Travel Agent Abroad
Section II Listening: General View of Travel Agent Abroad
Section III Speaking: Pick Up the Tourist Group
Section IV Career Salon: Prevention and Treatment of the Accident of Missing the Flight
Section V Culture Salon: Chinese Bamboo Fan
Section VI Useful Words & Expressions
Chapter Three Hotel Services
UNIT 9 Hotel Reception
Section I Introduction: Hotel Receptionist
Section II Listening: Hotel Rooms and Reception
Section III Speaking: Front Desk Staff
Section IV Career Salon: Tipping Etiquette
Section V Culture Salon: Traditional Chinese Painting
Section VI Useful Words & Expressions
UNIT 10 Hotel Marketing
Section I Introduction: Hotel Salesperson
Section II Listening: Marketing Terms & Promotion
Section III Speaking: Advertising & Problem Solving
Section IV Career Salon: Hotel Etiquette
Section V Culture Salon: Jiaozi
Section VI Useful Words & Expressions
UNIT 11 Restaurant
Section I Introduction: Wait Staff
Section II Listening: Food and Beverage Service
Section III Speaking: Food
Section IV Career Salon: Hotel Security Tips for Your Vacation or Business Trips
Section V Culture Saion:How to Make Sugar-coated Haws
Section VI Useful Words & Expressions
UNIT 12 Hotel Meeting & Exhibition
Section I Introduction: Meeting & Exhibition Organizer
Section II Listening: German Exhibition Industry
Section III Speaking: Exhibition Invitation
Section IV Career Salon:Treatment of Injuries and Food Poisoning in Exhibition
Section V Culture Salon:Embroidery Appliques
Section VI Useful Words & Expressions
Glossary