Introduction A Hotels and Their Classifications 1
Introduction B Hotel Departments 4
Unit 1 Room Reservation 6
Unit 2 Check In 17
Unit 3 Bell Service 26
Unit 4 Check Out 36
Unit 5 Regular Service in Guest Room 44
Unit 6 Laundry Service 51
Unit 7 Room Service 60
Unit 8 Accepting Reservations and Seating Guests 70
Unit 9 Ordering Food 79
Unit 10 Beverage Service 89
Unit 11 Health Club 95
Unit 12 Dealing with a Complaint 102
Appendix A Hotel Departments and Positions 110
Appendix B National Nouns and Adjectives 112
Appendix C Vocabulary 113
参考文献 119
