前言 Unit 1 Elements and Styles of Business Letters商务信函要素与风格 1.1 Elements of Business letters 1.2 Styles of Business Letters 1.3 The Envelope Addressing 1.4 Spacing Unit 2 The Writing Principles of Business Letters商务信函写作原则 2.1 Writing principles 2.2 Business Letter Writing Tips 2.3 Preparation before Writing 2.4 Writing Naturally and Sincerely Unit 3 Establishing Business Relations建立业务关系 3.1 Introduction 3.2 Letter Samples Unit 4 Inquiries and Replies询价和回复 4.1 Inquiry 4.2 Reply Unit 5 Quotations, Offers and Counter-offers报价，发盘和还盘 5.1 Quotations and Offers 5.2 Counter-Offer Unit 6 Orders and Acknowledgments订购与确认 6.1 Introduction 6.2 Letter Samples Unit 7 Payment by Letter of Credit信用证付款 7.1 Introduction 7.2 Letter Samples Unit 8 Other Methods of Payment其他付款方式 8.1 Introduction 8.2 Letter Samples Unit 9 Collection Letters催款信 9.1 Introduction 9.2 Letter Samples Unit 10 Packing & Marking包装与标志 10.1 Introduction 10.2 Letter Samples Unit 11 Shipment运输 11.1 Introduction 11.2 Letter Samples Unit 12 Insurance保险 12.1 Introduction 12.2 Letter Samples Unit 13 Complaints & Claims and Settlement投诉、索赔和理赔 13.1 Introduction 13.2 Letter Samples Unit 14 Contracts合同 14.1 Introduction 14.2 Types of Business Contracts 14.3 Components of a Business Contract 14.4 Language and Stylistics Features 14.5 Layout 14.6 Writing Steps 14.7 Contract Samples Appendix I NCOTERMS2010, Useful Documents and Other Useful Expressions2010年国际贸易术语解释通则及相关文件中的实用表达 Appendix II The Comparison of the Old and New Language Styles 新旧文体比较 References参考文献
