Part Ⅰ Station Service(站厅服务)
Unit 1 Enquiry Office
Unit 2 Ticket Office
Unit 3 Entrance of the Station
Unit 4 Waiting Hall
Unit 5 On Board the Train
Unit 6 Exit of the Station
Unit 7 Station Broadcasting
Part Ⅱ Train Service(列车服务)
Unit 8 Equipment Introduction
Unit 9 Welcoming Aboard
Unit 10 Service in the Carriage
Unit 11 Dining Car Service
Unit 12 Train Broadcasting
Unit 13 Getting Off the Train
Part Ⅲ Other Services(其他服务)
Unit 14 Special Passenger Service
Unit 15 Complaints
Unit 16 Lost and Found
Unit 17 Emergency Response
Unit 18 Thanks,Apologies and Advice
Appendix
Ⅰ.铁路客运服务词汇
Ⅱ.餐饮词汇
Ⅲ.火车站
Ⅳ.旅游词汇
Ⅴ.日常用语
参考文献
