Section 1 Ground Service
Unit 1 Ticket Service
Unit 2 Check-in
Unit 3 Security Check
Unit 4 Service in the Terminal Building
Unit 5 Special Passengers
Unit 6 Irregular Flight Service
Review 1
Section 2 Cabin Service
Unit 7 Before Take-off
Unit 8 After Take-off
Unit 9 Arrival ＆ Landing
Unit 10 Special Passengers
Unit 11 Special Situations
Review 2
附录A 部分参考答案
附录B 单词表
参考文献
