Project 1 Station Service Task 1 Railway Station Task 2 Ticket Office Task 3 Waiting Hall Task 4 Ticket Entrance Task 5 Exit of the Station Project 2 The Work of Train Service Task 1 Passenger Train Type and Equipment Task 2 Welcoming Passengers Aboard Task 3 Service in the Car Task 4 The Dining Car Service Task 5 Pre-arrlval Services Task 6 Train Broadcasting Project 3 Other Services Task 1 Spe and Emergency Service Task 2 Handling Passengers' Complaints Task 3 Everyday Expressions Project 4 Tourism Service Task 1 Customs and Culture Task 2 Historical Sites Appendix A 铁路客运服务词汇 Appendix B 餐饮词汇 Appendix C 公共标志词汇 Appendix D 中国旅游景点 References
