Getting ready to write for impact
1 Introductions，requests，enqui ries
A Introduce you rself in emails and Ietters
B Enquiries and requests in emails and letters
2 Notes and minutes
A Note-taking skills
B Meeting minutes
3 lnvitations and Ietters
A Write．accept and decline invitations
B Formats for business Ietters
4 Preparing a report
A Analyse what makes a report effective
B Making notes for a report
5 Making your case in a report
A The Introduction
B Present information and describe data
6 Getting the tone right
A Ensu re the style is right
B Apologise and thank in emails and letters
Case study 1：Kompleet Solutions
7 Making and responding to complaints
A Make complaints
B Handle complaints
8 The body of the report
A Link your ideas and build effective pa ragraphs
B Think about the reader
9 Negotiating in writing
A Negotiate via email；cOnfirm ag reement
B Structure negotiating emails
10 The report concluded
A The Conclusions section
B The Recommendations section
11 Making arrangements by email
A Set up meetings；confirm and change arrangements
B Check understanding；cla rify meaning
12 Finishing a report
A Write an Executive summarv
B Edit and check your writing
Case study 2：ADC
Audio scripts
Answer key
AdditionaI materials
Extended writing tasks
Extended writing tasks：Model answers
Acknowledqements
