Unit 1 Business Wear
Part I Appropriate Business Wear
Part ⅡA Fine Business Makeup
Part Ⅲ A Casual Business Wear
Part IV Multicultural Etiquette in Business Dressing
Unit 2 Business Card Etiquette
Part I Design a Personal Business Card
Part Ⅱ Exchang Business Cards Politely
Part Ⅲ Give and Receive Business Cards
Part Ⅳ Multicultural Etiquette in Business Card
Unit 3 Job Interview
Part I Prepare for an Interview Well
Part Ⅱ Answer Interview Questions Properly
Part Ⅲ Hold Correct Attitudes in Job Interviews
Part IV Multicultural Etiquette in Job Interview
Unit 4 Conference Etiquette
Part I Run a Meeting Successfully
Part II Take Meeting Minutes
Part Ⅲ Make a Business PPT Presentation
Part Ⅳ Multicultural Etiquette in Business Presentation
Unit 5 Negotiation Etiquette
Part I Negotiate with a Business Partner
Part II Win a Negotiation Opening
Part Ⅲ Win Your Client’S Heart
Part Ⅳ Multicultural Preferences to Business Negotiation
Unit 6 Telephone Etiquette
Part I Receive and Makc Calls Properly
Part 1I Makc fl Telephone Memo
Part Ⅲ Handle Angry Customers
Part Ⅳ Telecommunication with Cultural Influence
Unit 7 E-mail Etiquette
Part I Express Yourself Appropriately in E-mails
Part II Write a Formal E．mail
Part Ⅲ Write an Effective E．mail
Part Ⅳ E-mail Etiquette in Different Countries
Unit 8 Table Etiquette
Part T Take Business Dining Seats
Part Ⅱ Act at Business Dining Table
Part Ⅲ Establish Busincss in Dinner
Part Ⅳ Multicultural Etiquette in Business Dining
Unit 9 Business Gift Etiquette
Part I When to Give Business Gifts and Whom to
Givc Thcm to
Part Ⅱ Give Gifts in Business Context
Part Ⅲ Win Busincss by Gifts
Part Ⅳ Multicultural Etiquette in Busincss Gift
Unit 10 Business Public Etiq uette
Part I Take Seats in Busincss Car
Part Ⅱ Take Elevator in Busincss
Part Ⅲ Survive in Officc Lifc
Part IV Multicultural Etiquette in Public Body Language
