职业通识英语综合教程

  

本书作者精心挑选了职场中很基础、很实用的十大主题，包括招聘面试、职业职责、商务会晤、日常办公、商务预定、工作日程、商务出行安排、公司接待、客户服务、处理投诉。从初入职场，到职业职责、职场交际、具体工作的问题应对、很后到专业职业英语主题，循序渐进地提高学生的英语技能和职场技能，尤其是职场的交际能力。

黄奕云，广东轻工职业技术学院应用外语学院副教授，主要研究方向：英语语言学，英语教育语言学，二语习得，靠前商务管理，跨文化交际。从事高职英语教学17年，教学经验丰富，教学方法多样，教学成绩突出，主持广东省哲学社会规划课题1项；主持教育部英语教指委教改课题1项，主持轻工职教集团课题1项；主持校级社科与教改课题5个。

   Chapter One

Professional’ Duty

Unit 1 Professionals’ Responsibilities

Warming up

Listening

Speaking

Reading Practice

Text AThe Responsibilities of Office Professionals

Text BExecuting the Company’s Rules

Writing

Grammar Lab

Intercultural Reading

Unit 2 Job Hunting and Interview

Warming up

Listening

Speaking

Reading Practice

Text AHunting Job with Advanced Technology

Text BGetting Ready for an Interview

Writing

Grammar Lab

Intercultural Reading

Chapter Two

Daily Routine

Unit 3 Meeting

Warming up

Listening

Speaking

Reading Practice

Text AHow to Hold a Business Meeting

Text BBusiness Meeting Etiquette

Writing

Grammar Lab

Intercultural Reading

Unit 4 Office Automation

Warming up

Listening

Speaking

Reading Practice

Text AA Guide to Working from Home

Text BHow OA Devices Work in an Office

Writing

Grammar Lab

Intercultural Reading

Unit 5 Making a Reservation

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Hotel Reservation

Text BThe Art of Telephone Use

Writing

Grammar Lab

Intercultural Reading

Chapter Three

Superiors’ Affair

Unit 6 Working Schedule

Warming up

Listening

Speaking

Reading Practice

Text AWorking with the Supervisor

Text BHow to Plan Time for Efficient Work

Writing

Grammar Lab

Intercultural Reading

Unit 7 Arrangement

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Business Appointment

Text BAdvanced Appointment Methods

Writing

Grammar Lab

Intercultural Reading

Chapter Four

Customers’Affair

Unit 8 Receiving Customers

Warming up

Listening

Speaking

Reading Practice

Text AWelcoming Clients

Text BDebrett’s So Etiquette Advice

Writing

Grammar Lab

Intercultural Reading

Unit 9 Customer Service

Warming up

Listening

Speaking

Reading Practice

Text ACollecting Feedback: A Source to High Quality Service

Text BWarranty Policy for HUAWEI Smart Phones

Writing

Grammar Lab

Intercultural Reading

Unit 10 Dealing with Complaints

Warming up

Listening

Speaking

Reading Practice

Text ASettling Complaints

Text BHandlingComplaint Policy

Writing

Grammar Lab

Intercultural Reading

Reference