Chapter I The Front Office 前厅 Unit 1 Embarkation and Check-in Unit 2 Luggage Service Unit 3 Information Service Unit 4 Business Center Unit 5 Disembarkation and Check-out Unit 6 Lost and Found Chapter II HousekeepingService 客房服务 Unit 1 Cabin-room Cleaning Unit 2 Laundry Service Unit 3 Dealing with Complaints Chapter III Food and Beverage Service 餐饮服务 Unit 1 Table Reservation Service Unit 2 A la Carte Unit 3 Room Service Unit 4 Bar Service Chapter IV Entertainment & Recreation Unit 1 Watching show Unit 2 Gambling Unit 3 Going Spa or Massage Unit 4 Fitness Center Unit 5 At the Barber's and Beauty Salon Unit 6 Shopping on Board Unit 7 Shore Excursion 参考答案 Script／听力原文
