Business One Communication Skills in Banks Business Two Making Deposits Business Three Making Withdrawals Business Four Reporting Loss Business Five Operation of ATM Business Six Bank Cards Business Seven Bank Agency Services Business Eight Exchanging Foreign Currenaes Business Nine Remittance Business Ten Making Loans Business Eleven Personal Financial Services 附录1 Vocabulary 附录2 情景对话参考译文 附录3 练习参考答案（部分） 参考书目
