Part One Front Office大堂服务 Unit 1 Room Reservation客房预订 Unit 2 Check-in人住登记 Unit 3 Concierge礼宾服务 Unit 4 Operator总机服务 Unit 5 Check-Out结账离店 Part Two Housekeeping客房服务 Unit 6 Chamber Service客房服务 Unit 7 Turn-down Service夜床服务 Unit 8 Laundry Service洗衣服务 Unit 9 Lost and Found失物招领 Part Three Food and Beverage餐饮服务 Unit 10 Booking a Table预订餐位 Unit 11 Taking Orders点菜 Unit 12 Paying the Bill付账 Unit 13 Room Service送餐服务 Part Four Recreation Center康乐服务 Unit 14 Fitness Center健身中心 Unit 15 Beauty Salon美容沙龙 Appendix附录 Useful Expressions in the Hotel酒店英语有用表达 后记
