Module 1 Front Office Service Task 1 Room Reservations Task 2 Check in Task 3 Information Service Task 4 Check out Task 5 Secretarial Service Task 6 Dealing with Complaints Module 2 Housekeeping Service Task 1 Showing the Room Task 2 Making up the Room Task 3 Maintenance Service Task 4 Laundry Service Task 5 Miscellaneous Services Task 6 Dealing with Emergencies Module 3 Food & BeverageService Task 1 Booking a Table Task 2 Seating the Guests Task 3 Taking Orders Task 4 Serving the Food Task 5 Bar Service Task 6 Room Service Task 7 Dealing with Complaints Module 4 Other Services Task 1 Shopping Service Task 2 Health and Recreation Service Task 3 Ticket-booking Service Task 4 Convention Service Task 5 Compliments and Complaints 附录I 参考答案 附录II 江苏省旅游饭店职业英语等级考试词汇表 附录III《江苏省饭店职业英语等级标准及命题要求》 附录IV 江苏省旅游饭店职业英语等级标准考试样题 附录V 常用服务用语150句 主要参考文献
