Chapter 1 Room Reservation Section 1.Shadow Repeating Situation 1：Job Description for Reservation Agent Situation 2：Group Reservation Section 2.Sight Interpreting Situation 1：An FIT Room Reservation Situation 2：A Walk.in Room Reservation Section 3.Live I nterpreting Situation 1：Amending the Room Reservation Situation 2：Dealing with a Reservation Mix-up Chapter 2 The Bellman and Concierge Service Section 1.Shadow Repeating Situation 1：Meeting the Guest at the Airport Situation 2：Meeting the Guest at the Railway Station Section 2.Sight Interpreting Situation 1：Showing Guests to the Room Situation 2：Ordering a Taxi， Section 3.Live Interpreting Situation 1：Booking Flight Tickets Situation 2：Booking Acrobatics Tickets Chapter 3 Check-in Service Section 1.Shadow Repeating Situation 1：Check-In Process—FIT Check-in Situation 2：Checking in for Booked Rooms， Section 2.Sight Interpreting Situation 1：Checking in for Walk.in Guests Situation 2：Checking in for a Group， Section 3.Livc Interpreting Situation 1：Checking in for the Handicapped Situation 2：Dealing with Check.in Disputes Chapter 4 Services at the Reception Desk Section 1.Shadow Repeating Situation 1：Changing the Room Situation 2：NO.shows Section 2.Sight Interpreting Situation 1：Asking for Extension Situation 2：Leaving a Message for the Guest Section 3.Live Interpreting Situation 1：Leaving a Message for Visitors Situation 2：Taking Messages Chapter 5 Services in Guest Rooms Section 1.Shadow Repeating Situation 1：Housekeeping Operation Situation 2：Introducing Facilities in Guest Rooms Section 2.Sight Interpreting Situation 1：Regular Cleaning Service Situation 2：Turn.down Service Section 3.Live Interpreting Situation 1：Finding a Babysitter Situation 2：Facilities for the Handicapped Chapter 6 Restaurant Service Section 1.Shadow Repeating Situation l：Introduction to Types of Food Service Situation 2：Catering for a Three-day Seminar Section 2.Sight Interpreting Situation 1：Seating Guests Situation 2：Taking Chinese Food Orders Situation 3：Taking a Western Food Orders Section 3.Live Interpreting Situation 1：Taking Dessert Orders Situation 2：Serving Dishes to Individuals Chapter 7 Beverage Service Section 1.Shadow Repeating Situation 1：Beverage Service Guidelines Situation 2：Lounge／Bar Service Section 2.Sight Interpreting Situation 1：Serving Wine to Individuals Situation 2：Alcoholic Beverages Section 3.Live Interpreting Situation 1：Soft Drinks Situation 2：Tending at the Bar Chapter 8 Checking Out Section 1.Shadow Repeating Situation 1：Foreign Exchange Service Situation 2：Exchanging Foreign Currencies Section 2.Sight Interpreting Situation 1：Paying in Cash Situation 2：Paying with Credit Cards Section 3.Live Interpreting Situation 1：Paying with Traveler's Checks Situation 2：Explaining the Bill
