旅游服务英语

本书特点以板块设计为主，分为三个层次：第一编，旅游服务英语，包括导游英语、酒店英语和会展英语三个部分；第二编，景区旅游英语；第三编，中国社会与文化介绍。每单元内容包括五部分，即单元目标、介绍（明确工作职责）、1-2个对话及情景对话练习，并附有涵盖该对话的主要专业知识内容的情景对话填空、翻译练习及写作，短文阅读则为该课主题内容的扩展，为拓展相关知识内容，列出相关网址以便于学生学习和查阅。

Part OneTour Guide English
Unit 1Meeting the Guests at the Airport
Section 1Introduction
Section 2Dialogues
Dialogue 1Meeting a Guest at the Lobby of the Airport
Dialogue 2Meeting the Guests at the Exit of the Airport
Section 3Exercises
Section 4Extensive Reading
Unit 2Helping with Accommodation
Section 1Introduction
Section 2Dialogues
Dialogue 1Helping the Tour Group to Check in at the Hotel
Dialogue 2Accompanying the Guest to Check in at the Hotel
Section 3Exercises
Section 4Extensive Reading
Unit 3Talking About the Itinerary
Section 1Introduction
Section 2Dialogues
Dialogue 1Discussing the Itinerary
Dialogue 2Discussing a Change in the Itinerary
Section 3Exercises
Section 4Extensive Reading
Unit 4On the Way to the Scenery
Section 1Introduction
Section 2Dialogues
Dialogue 1On the Way to Hailuogou Glacier
Dialogue 2On the Way to Mt. Emei
Section 3Exercises
Section 4Extensive Reading
Unit 5Dealing with Complaints
Section 1Introduction
Section 2Dialogues
Dialogue 1Complaining About the Service of the Hotel
Dialogue 2Complaining About the Service of a Restaurant ..
Section 3Exercises
Section 4Extensive Reading
Unit 6Dealing with Emergencies
Section 1Introduction
Section 2Dialogues
Dialogue 1A Guest's Passport Is Lost
Dialogue 2A Guest Is Lost
Section 3Exercises
Section 4Extensive Reading
……
Part Two Hotel English
Part Three MICE English
Part Four Scenic Spot English
Part Five Chinese Society and Culture