项目一 接团服务 Situation Lead in Situational Dialogues 模块一接站服务 Dialogue l Meeting Guests at the Airport Dialogue 2 Meeting Guests at the Railway Station 模块二处理行李问题 Dialogue 1 Luggage is Missing Dialogue 2 Luggage is Misplaced 模块三 赴饭店途中 Dialogue l A Welcome Speech Dialogue 2 A Brief Introduction to the City and the Scenic Spots Knowledge Links 1 Preparations for Meeting the Tour Group 2 How to Deliver a Welcome Speech Further Reading 1 The Difference Between Meeting the Group Guest and Meeting the Individual Guest 2 Incident of Meeting the Guests Exercises 项目二 入住服务 Situation Lead in Situational Dialogues 模块一 办理人住手续 Dialogue l Check in Guests with a Group Reservation Dialogue 2 Check in with Individual Guests …… 项目三 核对行程 项目四 游览观光 项目五 餐饮服务 项目六 购物服务 项目七 娱乐服务 项目八 离店服务 项目九 送站服务 项目十 后续工作 附录 参考文献
