Unit 1 Booking a Tour Unit 2 Meeting Tourists Unit 3 Checking In Unit 4 Concierge Service Unit 5 Room Center Unit 6 Food and Beverage Service（Ⅰ） Unit 7 Food and Beverage Service（Ⅱ） Unit 8 Guiding the Group Unit 9 Shopping Unit 10 Entertainment Unit 11 Hotel Recreation Unit 12 Dealing with Emergencies Unit 13 Checking Out Unit 14 Seeing Tourists Off Unit 15 Settling Complaints 参考答案
