Part Ⅰ Check In & Out Unit One Making Reservation Unit Two Check In Unit Three Concierge Service Unit Four Handling Complaints Unit Five Cashier Part Ⅱ Housekeeping Department Unit Six Chamber Service Unit Seven Laundry Service Unit Eight Special Services Unit Nine Maintenance Service Unit Ten Amenities Part Ⅲ Food and Beverage Unit Eleven Table Reservation Unit Twelve At the Chinese Restaurant Unit Thirteen At the Western Restaurant Unit Fourteen At the Bar Unit Fifteen Room Service Part Ⅳ Cruise & Service Department Unit Sixteen At the Fitness Center Unit Seventeen Shopping Unit Eighteen Shore Excursiorr Unit Nineteen At the Theatre
