本教材以实际工作场景为编写背景，以符合岗位特色的实例和题目为编写内容，以工作过程中的若干具体任务为单元编写核心，将行业知识、行业技能、职业行为、情感因素等有机整合起来，注重培养学生的实际能力，提高学生的职业技能。书中精心设计了欢迎篇、航空服务篇、地铁客运服务篇、其他交通服务篇和结束篇五个教学单元。每个单元包括 warming up（热身活动）、listening and speaking（听与说）、reading and writing（读与写）、culture corner（文化角），内容精炼、图文并茂，提供生动形象的教学资料，以便激发学习兴趣。教材本着为课堂教学和岗位培训服务的宗旨，在设计上采用了任务探究的编写模式，结合工作岗位设定任务。 本书为高职高专院校、中等职业学校航空服务专业、城市轨道交通专业及相关专业的教材，也可供行业相关培训、岗前培训使用。
目录
Welcome Unit / 1
Lesson 1 Air transportation / 3 Lesson 2 Ground public transportation / 8 Lesson 3 Metro transportation / 14 Lesson 4 Offshore cruise ship services / 19
Unit １ Airport Service / 25
Lesson 1 Can you clear the items on the Air Ticket? / 26 Lesson 2 How to deal with my luggage? / 32 Lesson 3 Miss，can you direct the seat for me? / 37 Lesson 4 What are they? Life vest! Oxygen mask... / 43 Lesson 5 What's the reason for the delay? / 46 Lesson 6 Do you want a cup of tea? / 51 Lesson 7 How to help the sick passenger on the plane? / 55 Lesson 8 Would you like to read a magazine? / 60 Lesson 9 What present would you like to buy in duty-free shop? / 65
Unit 2 Metro Service / 71
Lesson 1 Welcome to take the subway? / 73 Lesson 2 How to get to Xi Dan by subway? / 76 Lesson 3 How much is the Subway Ticket? / 80 Lesson 4 How to use the station equipment? / 85 Lesson 5 Let＇s pay attention to the station notice and broadcast. / 89
Unit 3 Other Transportation Service / 95
Lesson 1 How can I get there by bus? / 96 Lesson 2 Taking a railway to go to Shanghai / 101 Lesson 3 Is it economical to take a taxi? / 106 Lesson 4 The first time of taking a ship / 110 Lesson 5 Self-driving tour / 114
Ending Unit / 119
Lesson 1 What kind of internship job do we know and can we take? / 121 Lesson 2 How to make a self-introduction / 122 Lesson 3 Let＇s do a Job interview / 124 Lesson 4 Let＇s do more exercises / 125
