艾菲德·罗伯茨(Elfed Roberts)，香港大学经济及工商管理学院荣誉副教授，长期从事MBA教学，主讲课程有“商务沟通”和“商业道德”。现同时为复旦大学－香港大学IMBA及多伦多大学EMBA学生上课。拥有30余年在多国的授课经验，对各国文化差异以及由文化差异造成的不同商务环境有着独特的见解。 杰隆·博格（Jeroen van der Berg），目前就职于香港科技大学康信商业案例研究中心。在加入香港科技大学之前，他曾负责管理香港大学的案例中心。杰隆曾在医疗出版单位担任管理职位并曾从事过会计和财富管理工作。杰隆写过许多关于战略、财务和法务方面的案例著作。作为案例中心经理，他曾领导超过200个案例研究的启动与出版。为了案例研究的开发，他采访过许多亚洲商业领导人，并与优选学者协同工作。 黄智颖，任教于复旦大学管理学院，担任MBA和EMBA项目的共同教师，曾赴美国与香港进修。与美国学者共同发表数篇论文，熟悉中国商务环境，精通中英文，在中外商务沟通的差异上有着深刻的理解。
目录
Introduction PART 1 The Ladder to Leadership Chapter 1 What Is a Successful Business Leader? 1. The Time Factor 2. What Conclusions Can We Draw from This Example? 3. Risk Analysis 4. Conclusion Notes for your Guidance Summary Chapter 2 How Do You Become a Business Leader? I. Luck and Leadership 2. The Desire to Be Leader 3. Leadership Formulae 4. Education 5. Charisma 6. Communication Skills 7. Trust and Respect, Honesty and Integrity 8. Other Attributes Required to Become a Leader 9. Conclusion Notes for Your Guidance Summary Chapter 3 Business Managers and Leaders: Work-life Balance I. Is There a Difference between Managers and Leaders? 2. Work-life Balance Summary PART 2 The Business of Leadership Chapter 4 Business Leadership Typologies 1. Autocratic Leaders 2. Bureaucratic Leaders 3. Democratic Leaders 4. Laissez-faire Leaders 5. Situational Leaders 6. Types of Leaders in Different Types of Companies 7. Conclusion Summary Chapter 5 Instruments of Business Leadership I. The Persuasive Power Instrument 2. The Promise of Reward 3. Giving of Rewards 4. Punishment 5. Conclusion/71 Notes for Your Guidance/73 Summary Chapter 6 The Cultural Aspects of Business Leadership 1. Language Problems for Leaders in Different National Cultures 2. Social Norms in Different Cultures 3. Cultural Negotiating Styles 4. Gender 5. Sexuality 6. Ethnic Discrimination 7. Religious Belief and Discrimination 8. Corruption 9. Contracts and Legal System in Different Cultures 10. The Company Code of Practice 11. Implementation of the Ethical Code 12. Conclusion Summary g PART 3 Problems for Leaders to Consider Chapter 7 Leadership in a Business Crisis 1. What Is a Crisis? g6 2. The Basic Rules 3. Outcomes for the Leader gg 4. Setting Up a Crisis Team 5. Conclusion Notes for Your Guidance Summary Chapter 8 Leadership Questions for China in Business I. What, If Any, Are the Main Differences between Chinese and Western Business Leaders and What Are the Cultural Differences That Might Affect the Chinese Business Leaders? 2. Are the Differences between Chinese and Western Business Leaders Becoming Less Pronounced? 3. Are There Any Discernable Differences in Business Leadership According to Types of Company? 4. Can Chinese Business Leaders Operate Effectively in a Global Context? 5. Are Chinese Business Leaders Changing with the Evolving Nature of the Chinese Business Environment and the Global Business Environment? Summary Chapter 9 What Kind of Busine~ Leader Would You Like to Work with? Conclusion Summary PART 4 The Job Application Process for Business Leaders Chapter 10 Finding the Leadership Positions: Curriculum Vitae, Covering Letters, References and Testimonials 1. Recruitment for Leaders in Business 2. What Have We Learned about Leadership Here? 3. Curriculum Vitae 4. The Essential Criteria for a Good CV 5. The Covering Letter 6. References and Testimonials 7. Conclusion Notes for Your Guidance Summary Chapter 11 Interviews and Interviewing for Business Leaders I. What Are the Stages of Preparing for Any Interview? 2. Be Positive 3. You Do the Talking 4. Dealing with Negatives at the Interview 5. Strength from Weakness 6. Body Language 7. Interviewers 8. Conclusion Summary PART 5 Case Studies Case Study I Kitchen Best: Ethics When Doing Cross-boundary Business in Southern China Kitchen Best Appliance Company Ltd Core Team Crises Case Study 2 Retaining, Managing and Motivating Employees in Schooler Potts Malaysia The Firm: Schooler Potts Malaysia (SP) Culture at SP Human Resource Policies, Benefits and Incentives at SPM Recruitment, Selection and Exit Interview Employee Morale and Satisfaction Eye Opener for Rudy and Jason References Case Study 3 Sun Plastics Plastic Processing Industry: An Overview Industry Specifics Sun Plastics Inc. Operations of Sun Plastics The Years 2005 - 2006 in Sun Sun Plastics Case Questions PART 6 Essays on Leadership in the Upper Echelon Business Leaders from Three Different Sectors Introduction Leaders not Cheerleaders/217 Leading by Making Sense Bonus Systems: Money Does Not Make Sense (in Itself) Communication Is Not Just about Talking Authenticity So Why Should People Follow You? Leadership in the Modern Business World Leadership vs. Management Attributes of Leaders I Have Known Examples of Poor Leadership How Does One Become a Leader? How Is Leadership Impacted by Cultural Diversity? Mistakes I Have Made Leadership in Legal Services Conclusion
