Unit 1 Making Contact by Telephone
Unit 2 Business Travel
Unit 3 Entertaining Clients
Unit 4 Factory Tour
Unit 5 Business Negotiations
Unit 6 Terms of Payment
Unit 7 Placing an Order
Unit 8 Complaints and Apologies
Unit 9 Management Meetings
Unit 10 Organizational Structure
Unit 11 Marketing a New Product
Unit 12 Teamwork
Unit 13 Finance Management
Unit 14 Personnel Management
Unit 15 Enterprise Responsibility
Unit 16 Company Growth
Tapescript & Key
