Unit One Hotel Reservations Part One Text A Choosing a Good Hotel Part Two Speaking Out Part Three Listening In Part Four Text B The World's Ten Largest Hotel Groups Part Five Writing Business Letter Unit Two Cheek-in Part One Text A Things to Do When You Arrive Too Early for Check-in Part Two Speaking Out Part Three Listening In Part Four Text B IHG Reduces Environmental Impact Part Five Writing E-mail Unit Three Hotel Housekeeping Part One Text A Can I Have the Barbie Suite? Part Two Speaking Out Part Three Listening In Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China Part Five Writing Memorandum Unit Four Dining at Hotels Part One Text A Healthier Food at Hotels Part Two Speaking Out Part Three Listening In Part Four Text B Making a Hotel a Home Part Five Writing Note Unit Five Public Facilities at Hotels Part One Text A Hotels Offer Boot-Camp Exercise for Guests Part Two Speaking Out Part Three Listening In Part Four Text B Hilton Hotels Corporation Part Five Writing Notice Unit Six Hotel Bars Part One Text A Hotels Open Fancy, Profitable Rooftop Bars Part Two Speaking Out Part Three Listening In Part Four Text B Hotels Test OfferingMeeting Rooms That Can Serve as Offices Part Five Writing Fax Unit Seven Hotel Complaints Part One Text A How to Deal with Hotel Guests' Complaints Part Two Speaking Out Part Three Listening In Part Four Text B How to Complain at a Hotel Part Five Writing Complaint Letter Unit Eight Cheek-out Part One Text A University Opens a 150-Room Hotel as Student Training Lab Part Two Speaking Out Part Three Listening In Part Four Text B Foreign Hotels Expand Their Reach into China Part Five Writing Help Wanted
