酒店英语

本书共分为八个单元，选取酒店主要的业务部门，如前台、客房、餐厅、酒吧、康乐中心等作为主要描述对象，主题侧重酒店中与服务对象接触最多的一些场景，如酒店预订、登记、客房入住、餐厅就餐、健身中心、酒吧娱乐、投诉和结账离店等加以重点阐述。每个单元分为六个部分，课文A、听力、口语、写作等这几项基本上围绕一个主题展开，全面透彻地展示酒店中某一个工作岗位上出现的各种情景，帮助学生全面了解并掌握实际运用英语处理事务的能力。课文B介绍世界几个知名酒店集团的发展或近期新动态，帮助学生了解酒店业的新潮流和发展趋势。拓展阅读侧重酒店行业几个重点岗位，介绍几个岗位的职业素养，旨在提高学生的职业意识和职业能力。

Unit One Hotel Reservations
Part One Text A Choosing a Good Hotel
Part Two Speaking Out
Part Three Listening In
Part Four Text B The World's Ten Largest Hotel Groups
Part Five Writing Business Letter
Part Six Extensive Reading ， Making the Right Impression
Unit Two Check-in
Part One Text A Things to Do When You Arrive Too Early for Check-In
Part Two Speaking Out
Part Three Listening In
Part Four Text B IHG Reduces Environmental Impact
Part Five Writing E—mail
Part Six Extensive Reading The Importance of Front Office
Unit Three Hotel Housekeeping
Part One Text A Can I Have the Barbie Suite？
Part Two Speaking Out
Part Three Listening In
Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China
Part Five Writing Memorandum
Part Six Extensive Reading The Job of an Executive Housekeeper
Unit Four Dining at Hotels
Part One Text A Healthier Food at Hotels
Part Two Speaking Out
Part Three Listening In
Part Four Text B Making a Hotel a Home
Part Five Writing Note
Part Six Extensive Reading How to Be a Good Waiter
Unit Five Public Facilities at Hotels
Part One Text A Hotels Offer Boot—Camp Exercise for Guests
Part Two Speaking Out
Part Three Listening In
Part Four Text B Hilton Hotels Corporation
Part Five Writing Notice
Part Six Extensive Reading The Making of a Good Concierge
Unit Six Hotel Bars
Part One Text A Hotels Open Fancy， Profitable Rooftop Bars
Part Two Speaking—Out
Part Three Listening In
Part Four Text B Hotels Test Offering Meeting Rooms
That Can Serve as Offices
Part Five Writing Fax
Part Six Extensive Reading Service Tips for Bartenders
Unit Seven Hotel Complaints
Part One Text A How to Deal with Hotel Guests' Complaints
Part Two Speaking Out
Part Three Listening In
Part Four Text B How to Complain at a Hotel
Part Five Writing Complaint Letter
Part Six Extensive Reading A Case Study of Complaint at a Five—Star Deluxe Hotel
Unit Eight Check—out
Part One Text A University Opens 150—Room Hotel as Student Training Lab
Part Two Speaking Out
Part Three Listening In
Part Four Text B Foreign Hotels Expand Their Reach into China
Part Five Writing Help Wanted
Part Six Extensive Reading Qualities of Hotel Leaders
Appendix I 国际知名酒店
Appendix II 酒店常用词汇
Appendix III 酒吧与餐厅用语
References