Chapter 1 Structure and Layout of International Business Letter Chapter 2 Writing for Effectiveness Chapter 3 Tactics of Written Negotiation Chapter 4 Letters for Preparations before Trades Chapter 5 The Procedures of Written Negotiation Chapter 6 Orders Chapter 7 Sales Promotion Chapter 8 Terms of Payment Chapter 9 Packing Chapter 10 Shipment Chapter 11 Insurance Chapter 12 Complains, Claims and Adjustments Chapter 13 Joint Venture Wordlist Useful Phrases Sources