UNIT 1 Layout of Business Letter Writing商务书信写作格式
UNIT 2 Establishing Business Relation建立业务关系
UNIT 3 Enquiries and Replies询盘及回复
UNIT 4 Offers and Counteroffers报盘和还盘
UNIT 5 Sales Promotion促销
UNIT 6 Orders and Acknowledgements订单和回执
UNIT 7 Packing and Transportation包装和运输
UNIT 8 Terms ofPayment支付方式
UNIT 9 Establishment,Amendment and Extension ofthe L/C开立、修改及延展信用证
UNIT 10 Insurance保险
UNIT 11 Agency代理
UNIT 12 Complaints and Adjustments申诉和索赔
UNIT 13 Electronic Correspondence电子函电
UNIT 14 Forms of Trade贸易方式
APPENDIX Ⅰ Vocabulary词汇总表
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APPENDIX Ⅱ References参考文献
摘要
or other services. There are many forms being used in communication. It includes letters, telegrams, telexes, cables and electronic correspondence But it is clearly seen that business letter is still the main carrier of business communication. So it is the very important for students of business communication to master the skills of reading and writing a good business letter that presents ideas clearly to enable readers to understand with the least possible effort.
A good business letter can play an important role in trade, increase friendship and obtain complete understanding between the parties involved. Business letter writing is one of the necessary business activities. Only when the letter which conveys the message is faultless can it be an effective business letter. So the following essential principles must be paid more attention to if you want to write an appropriate business letter.
1.1Principles of Business Letter Writing
The most effective business letter should be easy to read and easy to understand. They must be friendly and courteous. We should keep the point in mind that business letters play an important role in the development of goodwill and friendly trade relationship. Generally speaking, we need to apply some specific writing principles while writing a business letter. They are: consideration, completeness, correctness, concreteness, conciseness, clarity and courtesy.