实训模块一 前厅服务Front Office Project 1 Room Reservation Project 2 Checking In Project 3 Bell Service Project 4 Information Service Project 5 Switchboard Project 6 Foreign Currency Exchange Project 7 Checking Out Project 8 Business Center 实训模块二 客房服务Housekeeping Project 1 Cleaning Service Project 2 Laundry Service Project 3 Other Services 实训模块三 餐饮服务Food and Beverages Project 1 Table Reservation Project 2 Chinese Food Project 3 Western Food Project 4 Room Service Project 5 Beverage Service 实训模块四 康乐服务Recreation Center Project l Body Building Service Project 2 Bath and Saunat Project 3 Beauty Parlor 实训模块五 会展服务Convention and Exhibition Project 1 Convention Service Project 2 Exhibition Service 实训模块六处理投诉Handling Complaints Project Handling Complaints 参考答案 Suggested Answers 参考文献
