前言 使用说明 Chapter 1 The Front Office Work 前台工作 Unit 1 Booking Rooms 顾客订房 Unit 2 Greeting Guests 迎接客人 Unit 3 Reception Guests 接待顾客 Unit 4 Check In 顾客登记入住 Unit 5 Foreign Exchange 为顾客兑换外币 Unit 6 Require Information 顾客问讯 Unit 7 Settling Complaints 处理顾客投诉 Unit 8 Telephone Terminal 总机服务 Unit 9 Check Out 顾客结账 Chapter 2 Housekeeping Department Work 客房部工作 Unit 1 Ushering a Guest into the Room 带客进房 Unit 2 Introducing the Room Equipment and Service 介绍设备与服务 Unit 3 Tidy the Room 整理房间 Unit 4 Laundry Service 洗衣服务 Unit 5 Repair Service 维修服务 Unit 6 Wake-up Call Service 叫醒服务 Unit 7 Room Service 送餐服务 Unit 8 Changing Rooms 调换房间 Chapter 3 Food and Beverage Department Work 餐饮部工作 Unit 1 Restaurant Reservation 预订座位 Unit 2 Seating Guests 请客入座 Unit 3 Ordering Food 顾客点餐 Unit 4 Serving Dishes Service 上菜服务 Unit 5 Chinese Food Service 中餐服务 Unit 6 Western Food Service 西餐服务 Unit 7 Buffet Dinner and Fast Food Service 自助餐、快餐服务 Unit 8 Check out Service 结账服务 Chapter 4 Shopping Arcade Department Work 商场部工作 Unit 1 Food and Beverage 食品饮料部 Unit 2 Clothes 服装部 Unit 3 The Cosmetics 化妆品部 Unit 4 Pharmaceutical Products Group 药品部 Unit 5 Arts and Crafts 工艺礼品部 Unit 6 Painting and Calligraphy 书画部 Unit 7 Jewellery 珠宝首饰部 Unit 8 Watch and Toy 钟表、玩具部 Chapter 5 Recreation Department Work 娱乐部工作 Unit 1 Ballroom 舞厅 Unit 2 Pub 酒吧 Unit 3 Concert Hall 音乐厅 Unit 4 Movie Theater 电影院 Unit 5 Indoor Pool and Ball Games Hall 游泳馆、球馆 Unit 6 Beauty Center 美容中心 Unit 7 Gymnasium 健身房 Unit 8 Chess and Card Room 棋牌室 Chapter 6 Other Services Work 其他服务工作 Unit 1 Carry and Left Baggage 提送寄存行李 Unit 2 Look for and Property Lost 寻找与招领失物 Unit 3 Medical Services 医疗服务 Unit 4 Mail Service 邮件服务 Unit 5 Banquet Service 宴会服务 Unit 6 Hire Service 出租服务 Unit 7 Tickets Service 订票服务 Unit 8 Lead for Guest 为客指路
