UNIT ONE INTRODCTION(概述) CASE ONE CHAPTER 1 MANAGEM[ENT AND ORGANIZATION(管理与组织) I.IMPORTANCE OF MANAGEMENT(7) Ⅱ.UNIVERSALITY OF MANAGEMENT(8) Ⅲ.MANAGEM[ENT TASK(9) Ⅳ.ORGANIZATION AND LEVELS OF MANAGERS(15) V.MANAGEMENT SKILLS(20) CHAPTER 2 HISTORY OF MANAGEMENT(管理思想史) I.THE CLASSICAL APPROACH(26) Ⅱ.THE BEHAVIORAL APPROACH(33) Ⅲ.THE CONTINGENCY APPROACH(36) Ⅳ.THE SlYSTEM APPROACH(37) UNIT TWO PLANNING(计划) CASE TWO CHAPTER 3 FUNDAMENTALS OF PLANNING(计划基础) I.DEFINITION OF PLANNING(47) Ⅱ.TYPES 0F PLANS(48) Ⅲ.FUNCTIONS OF PLANNING(50) Ⅳ.PLANNING PROCESS(52) CHAPTER 4 STRATEGIC PLANNING(战略计划) I.DEFINITl0N OF STRATEGIC PLANNING(58) Ⅱ.STRATEGIC PLANNING PROCESS(59) Ⅲ.MANAGEMENT BY OBJECTIVES(61) CHAPTER 5 DECISl0N―MAKING(决策) I.DEFINITION OF DECISION―MAKING(66) Ⅱ.TYPES OF DECISIONS(67) Ⅲ.PROCESS OF DECISION―MAKING(68) Ⅳ.DECISl0N―MAKING METHODS(70) UNIT THREE ORGANIZING(组织) CASE THREE CHAPTER 6 FUNDAMENTALS OF ORGANIZING(组织基础) I.ORGANIZING WORK(78) Ⅱ.PROCESS 0F 0RGANIZING(85) Ⅲ.0RGANIZITONAL SlTRUCTURE(86) CHAPTER 7 CENTRALIZATION AND DECENTRALIZATION (集权与分权) I.AUTHORITY AND POWER(100) Ⅱ.CENTRALIZATION VERSUS DECENTRALIZATION (104) UNIT FOUR LEADING(领导) CASE FOUR CASE FIVE CHAPTER 8 LEADERSHIP THEORIES(领导理论) I.FUNDAMENTALS OF LEADERSHIP(117) Ⅱ.TRAIT THEORIES OF LEADERSHIP(119) Ⅲ.BEHAVIORAL THEORIES OF LEADERSHIP(123) Ⅳ.CONTINGENCY THEORIES OF LEADERSHIP(131) CHAPTER 9 MOTIVATION THEORIES(激励理论) I.FUNDAMENTALS OF MOTIVATION(143) Ⅱ.CLASSICAL THEORIES OF MOTIVATl0N(149) Ⅲ.CONTEMPORARY THEORIES OF MOTIVATION(157) CHAPTER 10 CONFLICT MANAGEMENT(冲突管理) I.DEFINITION OF CONFLICT(170) Ⅱ.STAGES OF CONFLICT(171) Ⅲ.SOURCES 0F CONFLICT(172) Ⅳ.FIVE CONFLICT―HANDLING STYLES(174) UNⅡFIVE C(1NTRoLLING(控制) CASE SIX CASE SEVEN CHAPTER 11 FUNDAMENTALS OF CONTROLLING(控制基础) Ⅰ.DEFINITION OF CONTROLLING(186) Ⅱ.LEVELS AND TYPES OF CONTROL(187) Ⅲ.FUNCTIONS OF CONTROLLING(191) Ⅳ.PROCESS OF CONTROLLING(192) CHAPTER 12 PERFORMANCE APPRAISAL(绩效评估) Ⅰ.DEFINITl0N OF PERFORMANCE APPRAISAL(197) Ⅱ.PROCESS OF PERFORMANCE APPRAISAL(199) Ⅲ.PERFORMANCE APPRAISAL METHODS(201) BmLIOGRAPHY(参考文献)