Introduction 导言 Section 1一Networking 建立联系 Unit 1 Starting a conversation 开启对话 Unit 2 Talking about iobs 谈论工作 Unit 3 Showing interest in other people 乐于交往 Unit 4 Exchanging information 交换信息
Section 2一Telephoning 电话 Unit 5 Cold calling 陌生电话 Unit 6 Confi rming or rearranging appointments 确认或重新安排约见 Unit 7 Making a complaint on the telephone 进行电话投诉 Unit 8 Dealing with a complaint on the telephone 处理电话投诉
Section 3一Meetings 会谈 Unit 9 Running a face―to？face meeting 安排面对面的会谈 Unit 10 Negotiating agreement 磋商协议 Unit 11 Assigning adion points 分配行动计划 Unit 12 Running a teleconference 安排电话会谈
Section 4一Presentations and conferences 陈述与会议 Unit 13 Presenting a product or service 介绍产品或服务 Unit 14 Working on a stand 展位工作 Unit 15 Closing a sale 结束交易 Unit 16 Saying’no’politely 礼貌拒绝
Section 5一Interviews 面试 Unit 17 The successful iob interviewer 成功的面试官 Unit 18 The successful interview candidate 成功的求职者 Unit 19 Ca rrying out performance reviews 执行绩效评估 Unit 20 Persuading you r manager 说服你的经理 Appendix―Extended lea rning through COBUILD 利用COBUILD进行拓展学习
