饭店服务英语

    《饭店服务英语（第2版）/全国中等职业技术学校饭店服务专业教材?专业英语系列教材》共6个单元，每个单元包括2至4课，内容涉及饭店主要部门的英语服务内容。单元里的每一节课有4个学习环节，分别是：Look and Learn，Dialogue，Reading，Learn Moreo全书图文并茂，直观生动；通俗易懂，内容精练；练习形式多样，便于师生互动。通过以情景对话为主线的大量练习，学生能在较短时间内提高自己的听说读写能力。

  Unit 1 The Reservation Department

Lesson 1 Individual reservation

Lesson 2 Group Reservation

Lesson 3 Guaranteed Hotel  Reservation

Lesson 4 CanceLTation of Hotel Reservation




Unit 2 The Front Desk

Lesson 1 Pick-up at the Airyort

Lesson 2 Welcoming the Guests and Check-in

Lesson 3 Daily Service

Lesson 4 Checking Out




Unit 3 The Housekeeping Department

Lesson 1 Introduction to the Room Facilities

Lesson 2 Room Cleaning

Lesson 3 Laundry Service and Turn-down Service

Lesson 4 Maintenance Service




Unit 4 The Food and Beverage Department

Lesson 1 Table Reservation

Lesson 2 Chinese Dish Service

Lesson 3 Western Dish Service

Lesson 4 Bar Service




Unit 5 The Business Center

Lesson 1 Fax and Mail Service

Lesson 2 Secretarial Services

Lesson 3 Ticket Booking




Unit 6 The Fitness and Recreation Center

Lesson 1 The Fitness Center

Lesson 2 The Recreation Center




Appendix 1 Vocabulary

Appendix 2 Translation