unit 1 meeting the tour group activity 1 meeting guests at the airport activity 2 delivering a welcome speech unit 2 accommodation and catering activity 1 dining in guangdong activity 2 arranging hotel accommodations unit 3 touring famous scenic spots activity 1 overview of guangdong province and guangzhou city activity 2 sightseeing: rivers, lakes, beaches activity 3 sightseeing: famous temples in guangdong activity 4 sightseeing: museums and monuments activity 5 sightseeing: mountains activity 6 sightseeing: gardens unit 4 shopping activity 1 buying souvenir (1) activity 2 buying souvenir (2) activity 3 shopping districts unit 5 emergency handling and seeing off the tour group activity 1 handling complaints and emergenciesactivity 2 seeing off thetour group unit 6 reception etiquette activity 1 personal etiquette activity 2 reception etiquette appendix i feedback to lead in ii chinese translation of the text iii tapescript for the listening practice iv key to the practice
