Part 1 Subway Services Unit 1 Inquiry 1.1 Route 1.2 Time 1.3 Equipment 1.4 Others Tips Welcome to the Shanghai Metro Unit 2 Tickets 2.1 Ticketing 2.2 Cards and Tickets 2.3 Refund and Maintenance Tips Don't Mix up Railway Stations or the Airports in Shanghai Unit 3 Subway Security 3.1 Security Checks 3.2 Subway Regulations Tips Gentle Reminder Unit 4 Dealing with Situations 4.1 Breakdowns 4.2 Emergencies 4.3 First Aid 4.4 Adverse Weather Tips Turn to Service Centers for Help Unit 5 Miscellaneous Services 5.1 Lost and Found 5.2 Dealing with Complaints Tips The First Step on a DIY Tour around Shanghai Unit 6 Attractions 6.1 Modern Attractions 6.2 Traditional Attractions Tips Visiting Shanghai by Subway Part 2 General Knowledge about Subway Unit 7 A Brief Introduction to the Development of Urban Rail Transit Unit 8 A Brief Introduction to a Subway Station Unit 9 Operation Control Center Unit 10 The Subway Base Part 3 Appendices Appendix I Glossary Appendix II Key Appendix III Station Announcements Appendix IV Onboard Announcements Appendix V Shanghai Metro Map
