第一章 求职面试
1. resume
2. reasons for applying jobs
3. applying for jobs on the internet
4. telephone interview
5. interview etiquette
6. opening remarks
7. welfare treatment
8. discussing the commencement
9. accepting the job
第二章 职场新人
1. reporting for job
2. knowing colleagues
3. adapting to the working environment
4. learning aboutjob requirements
5. working instructions
6. being familiar with the office equipment
第三章 日常工作
1. making and answering phones
.2. a daily schedule
3. arranging meeting
4. handling letters
5. sending a fax
6. copying and typing
7. e-mail
8. keeping messages
9. booking flight tickets
10. making room reservations
11. arranging business trips
12. arranging interviews
13. making appointments
14. receiving visitors
15. contacting clients
16. seeing offclients
17. treating clients
18. presenting gifts
19. staff training
20. handling complains
21. claiming compensation
22. after-sale service
23. publishing notice
24. ordering products
25. being late
第四章 与同事相处
1. morning greetings
2. teamwork
3. asking for help
4. asking for advice
5. covering for someone
6. answering telephone
7. having lunch together
8. shopping together
9. colteague's wedding
10. colleague's birthday
11. colleague's promotion
12. dinner invitations
13. colleague's resignation
14. colleague's illness
15. sympathizing colleagues
16. falling into contradiction
17. asking for apologies
18. festivals
19. saying goodbye
第五章 与领导相处
1. showing respect and appreciation
2. showing discontent
3. accepting assigned work
4. reporting work
5. being praised
6. being criticized
7. putting forward suggestions
8. requesting a promotion
9. asking for resignation
10. applying for job transfer
11. asking for a pay raise
12. asking for retroactive pay
13. asking for leave
14. inquiring about bonus
15. being fired
第六章 办公室闲谈
1. discussing payment of work
2. discussing job hopping
3. discussing further study and going abroad
4. discussing cmtxx)ling forwork
5. discussing food security
6. discussing office romance
第七章 休闲娱乐
1. health cares
2. paying cards and chess
3. doing yoga
4. playing sports
5. dancing
6. show biz
7. travelling
8. going to karaoke
9. listening to music
10. having massage
11. going shopping
12. x-games
13. camping and outing
14. at the bar
15. at the parties
16. going to movies
17. going vacations
18. surfing the intemet
19. watching dramas
