前言
Unit 1 Careers in Hospitality Industry
Ⅰ Reading: The Hospitality Industry
Ⅱ Warm Up:Workplaces in Hospitality Industry
Ⅲ Career Planning
Ⅳ Writing: Resum6
Ⅴ Learning More
Unit 2 TravelAgent
Ⅰ Reading:Travel Agency and Travel Agent
Ⅱ Warm Up: Procedure of Travel Inquiry
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing: Reply to Inquiry Email
Ⅶ Learning More
Unit 3 Meeting Guests
Ⅰ Reading: On the Way to the Hotel
Ⅱ Warm Up: Traveling Abroad
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing: Welcome Speech
Ⅶ Learning More
Unit 4 Receptionist
Ⅰ Reading:Receptionist Job Description
Ⅱ Warm Up: Types of Hotels
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing: Letter of Confirmation
Ⅶ Learning More
Unit 5 Concierge
Ⅰ Reading:Concierge Job Description
Ⅱ Warm Up: Jobs of a Concierge
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing: A Reply to a Complaint Letter
Ⅶ Learning More
Unit 6 Housekeeper
Ⅰ Reading: Housekeeper Job Description
Ⅱ Warm Up: Room Facilities
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing: Laundry List
Ⅶ Learning More
Unit 7 One Button Service
Ⅰ Reading:Executive Floor
Ⅱ Warm Up:Facilities in Business Center
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing:Invitation Letter
Ⅶ Learning More
Unit 8 Host and Hostess
Ⅰ Reading:Host and Hostess Job Description
Ⅱ Warm Up: Types of Restaurants
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking :
Ⅵ Writing: Banquet Reservation Form
Ⅶ Learning More
Unit 9 Waiter anti Waitress
Ⅰ Reading: Chinese Cuisine
Ⅱ Warm Up:Western Food
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing:Menu
Ⅶ Learning More
Unit10 Bartender
Ⅰ Reading: Bartender Job Description
Ⅱ Warm Up: Types of Wines
Ⅲ Dialogues
Ⅳ Listening
ⅤSpeaking
Ⅵ Writing: Drink List and Snack List
Ⅶ Learning More
Unit11 Tour Guide 1 On the Way to the Attractio~
Ⅰ Reading:Tour Guide Job Description
Ⅱ Warm Up:Types of Travel Activities
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing:Tour Guide Speech
Ⅶ Learning More
Unit12 Tour Guide 2 In the Scenic Spot
Ⅰ Reading:Theme Park
Ⅱ Warm Up:Types of Attractions
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing:Itinerary
Ⅶ Learning More
Unit13 Tourist Shopping
Ⅰ Reading: Shopping in China
Ⅱ Warm Up: Chinese Souvenirs
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
……
摘要
Ⅰ Reading: Host and Hostess Job Description
Restaurant hosts and hostesses serve as personal representatives of the restaurant forwhich they work. They are in charge of making reservations and greeting guests when theyarrive at the restaurant. They also seat the guests and make sure that they enjoy theirmeal.
Hosts and hostesses try to give guests a good impression about the restaurant bygreeting them in a warm, friendly manner. If guests have to wait to be seated, hosts andhostesses should make them comfortable while they are waiting. The guest is given an ideathat how long they have to wait and where are seated in a waiting area. Sometimes hostsand hostesses suggest that the diners wait at the bar and have a drink. Hosts and hostesseslocate a table which is the right size for the guest, take the guest to the table and givethem the menu. They may also assist guests in seating small children, or fill their waterglasses.
While greeting incoming guests, hosts and hostesses also must take care who areleaving. Some hosts and hostesses have to know how to operate a cash register and work asa cashier in some restaurants.
Dicussion: Do you know any skills when seating different groups of guests ?
Ⅱ Warm Up: Types of Restaurants
Match the best meaning given below with the expressions that follow.
a.__ As known as family style dining in the United States, offer moderately pricedentrees, can be any number of themes, from Italian to seafood, to Mexican.These restaurants offer table side service, non-disposable dishes, while still keeping the menu moderately priced.
